Business Partner Satisfaction Survey

Business Partner Satisfaction Survey

Kindly help us out improving our services to meet you and your loyal customer satisfaction

No	DESCRIPTION		QUALITY
1	How would you rate as a partner, Branch and HQ Staff at PT Angkasa Pura Retail?		1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Quite Satisfied)	4 (Satisfied)	5 (Very Satisfied)
	The member of staff noticed me, reply my message, and answer my call immediately
	The staff were helpful and pleasant
	The staff did not create any tension
	The service I was provided was quick
	The staff met all my needs quickly and to my satisfaction
	The staff handled and accommodated any issues properly
2	How would you rate as a partner, Lounge staff at PT Angkasa Pura Retail?		1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Quite Satisfied)	4 (Satisfied)	5 (Very Satisfied)
	The member of staff noticed and served our customer immediately
	The staff were friendly and welcoming
	The staff were helpful and pleasant to our customer
	The staff did not create any tension to our customer
	The service I was provided to our customer was quick
	The staff met all our customer needs quickly and to their satisfaction
	The staff and facilities accommodating for disable / wheelchair user
	The staff handled any issues properly

No	DESCRIPTION		QUALITY
3	To what extent do you agree with the following statements referring to your customer experience in lounge?		1 (Strongly Disagree)	2 (Disagree)	3 (Moderately Agree)	4 (Agree)	5 (Strongly Agree)
	The quality and speed of service was excellent
	The food and beverage are appetizing and in a good quality
	The price was affordable and reasonable
	The lounge environment was comfortable and soothing
	The lounge amenities was adequate for my needs
	An internet connection was available and fast enough for my needs
	The seats are comfortable

No	DESCRIPTION		QUALITY
			1 (Very Dissatisfied)	2 (Dissatisfied)	3 (Quite Satisfied)	4 (Satisfied)	5 (Very Satisfied)
4	In your customer experience, is the menu varied enough to satisfy your customers dietary restriction?
5	How would your customer rate the service?
6	How would your customer rate the foods and beverages?
7	How would your customer rate the lounge cleanliness?

No	DESCRIPTION		QUALITY
			1 (Very Unlikely)	2 (Unlikely)	3 (Quite Possible)	4 (Possibly)	5 (Highly Likely)
8	How likely is it that your customer would come back?

What was the best part of your customer’s visit?

What was the worst part of your customer’s visit?

Would you like us to improve any aspect of our lounge to suit you and your customer better?